Terms & Conditions
Terms & Conditions
At BrightPeak, we value transparency. These Terms and Conditions outline our services, payments, cancellations, confidentiality, and communication.
At BrightPeak, we value transparency. These Terms and Conditions outline our services, payments, cancellations, confidentiality, and communication.
1.Terms of Services
Last Updated: 19 August 2025
These Terms of Service (“Terms”) set out the agreement between BrightPeak (“we”, “our”, “us”) and you, the client (“you”, “your”). By engaging our services, you agree to these Terms.
Last Updated: 19 August 2025
These Terms of Service (“Terms”) set out the agreement between BrightPeak (“we”, “our”, “us”) and you, the client (“you”, “your”). By engaging our services, you agree to these Terms.
1. Services
We provide a range of creative and digital services, which may include but are not limited to:
Website design and development
Branding and visual identity
Digital marketing (SEO, paid advertising, content strategy)
Website hosting and maintenance
Strategy, consultancy, and digital assets
The exact scope, deliverables, and timeline of each project will be defined in a written proposal, estimate, or contract. Work outside the agreed scope will require a separate quotation and written approval.
1. Services
We provide a range of creative and digital services, which may include but are not limited to:
Website design and development
Branding and visual identity
Digital marketing (SEO, paid advertising, content strategy)
Website hosting and maintenance
Strategy, consultancy, and digital assets
The exact scope, deliverables, and timeline of each project will be defined in a written proposal, estimate, or contract. Work outside the agreed scope will require a separate quotation and written approval.
2.Payments
For one off projects, a deposit is required before work begins, with the remaining balance due on completion of the agreed scope unless otherwise stated in writing.
For ongoing or monthly services, fees are charged in advance on a rolling monthly basis and continue until cancelled in line with the notice period set out in these Terms.
For larger or longer term projects, payment milestones may be outlined in the proposal.
Payments are made via bank transfer, Direct Debit, or other agreed methods.
Late payments may result in paused work, delayed delivery, or suspension of services until the account is brought up to date.
For one off projects, a deposit is required before work begins, with the remaining balance due on completion of the agreed scope unless otherwise stated in writing.
For ongoing or monthly services, fees are charged in advance on a rolling monthly basis and continue until cancelled in line with the notice period set out in these Terms.
For larger or longer term projects, payment milestones may be outlined in the proposal.
Payments are made via bank transfer, Direct Debit, or other agreed methods.
Late payments may result in paused work, delayed delivery, or suspension of services until the account is brought up to date.
3.Refunds
Due to the nature of our services, refunds are not provided once work has commenced.
For one off projects, fees reflect time, expertise, and work completed up to the point of cancellation and are non refundable once delivery has begun.
For monthly services, fees are charged in advance for the agreed service period and are non refundable. Ongoing services may be cancelled in line with the notice period set out in these Terms.
Nothing in this section affects your statutory rights under UK law.
Due to the nature of our services, refunds are not provided once work has commenced.
For one off projects, fees reflect time, expertise, and work completed up to the point of cancellation and are non refundable once delivery has begun.
For monthly services, fees are charged in advance for the agreed service period and are non refundable. Ongoing services may be cancelled in line with the notice period set out in these Terms.
Nothing in this section affects your statutory rights under UK law.
4.Scope of work
Each project is delivered in line with the agreed scope of work.
Included:
Work outlined in your proposal or package
One round of revisions (unless otherwise specified)
Delivery of the agreed pages, content, or design elements
Not included (unless agreed separately):
Additional pages, features, or functionality not listed in the proposal
Multiple rounds of revisions beyond those included
Work outside the agreed scope
Amendments & Extras:
Additional edits or requests may extend the project timeline
Extra work outside scope will be charged separately and added to your final invoice
Each project is delivered in line with the agreed scope of work.
Included:
Work outlined in your proposal or package
One round of revisions (unless otherwise specified)
Delivery of the agreed pages, content, or design elements
Not included (unless agreed separately):
Additional pages, features, or functionality not listed in the proposal
Multiple rounds of revisions beyond those included
Work outside the agreed scope
Amendments & Extras:
Additional edits or requests may extend the project timeline
Extra work outside scope will be charged separately and added to your final invoice
5.Client Responsibilities
To avoid delays and ensure smooth delivery, you agree to provide the following before work begins:
Website copy (text/content): Finalised wording for each page, unless copywriting is included in your package
Images & media: Logos, photography, graphics, or other media in high-definition (HD) quality suitable for web use
Brand assets: Fonts, colour palettes, or brand guidelines (if applicable)
Important:
All required content and assets must be provided before the agreed project start date
Delays in providing assets may push back the completion date
Support with copywriting, sourcing, or upgrading imagery can be arranged as an additional service
To avoid delays and ensure smooth delivery, you agree to provide the following before work begins:
Website copy (text/content): Finalised wording for each page, unless copywriting is included in your package
Images & media: Logos, photography, graphics, or other media in high-definition (HD) quality suitable for web use
Brand assets: Fonts, colour palettes, or brand guidelines (if applicable)
Important:
All required content and assets must be provided before the agreed project start date
Delays in providing assets may push back the completion date
Support with copywriting, sourcing, or upgrading imagery can be arranged as an additional service
6.Cancellation and Termination
1. Client-Initiated Cancellation (Before Work Commences)
If the Client cancels the project before any work has commenced, BrightPeak will retain a non-refundable administration fee of £150. Any advance payments made beyond this fee will be refunded in full.
2. Client-Initiated Cancellation (After Work Has Commenced)
If the Client cancels the project after work has commenced, the Client remains liable for payment of all work completed up to the date of cancellation, whether or not the deliverables are used. No refunds will be issued once work has started.
3. Ownership of Materials
All unfinished or unpaid creative materials remain the exclusive property of BrightPeak and may not be used, copied, or distributed by the Client until full payment is received.
4. Termination for Breach
Either party may terminate this Agreement by giving written notice if the other party commits a material breach of these Terms and fails to remedy such breach within 14 calendar days of receiving written notice.
1. Client-Initiated Cancellation (Before Work Commences)
If the Client cancels the project before any work has commenced, BrightPeak will retain a non-refundable administration fee of £150. Any advance payments made beyond this fee will be refunded in full.
2. Client-Initiated Cancellation (After Work Has Commenced)
If the Client cancels the project after work has commenced, the Client remains liable for payment of all work completed up to the date of cancellation, whether or not the deliverables are used. No refunds will be issued once work has started.
3. Ownership of Materials
All unfinished or unpaid creative materials remain the exclusive property of BrightPeak and may not be used, copied, or distributed by the Client until full payment is received.
4. Termination for Breach
Either party may terminate this Agreement by giving written notice if the other party commits a material breach of these Terms and fails to remedy such breach within 14 calendar days of receiving written notice.
7.Intellectual Property
Upon full payment, ownership of final approved deliverables (e.g., website files, branding assets) transfers to you.
BrightPeak retains ownership of all pre-existing materials, design concepts not chosen, working files, and intellectual property rights not expressly transferred.
We reserve the right to display completed work in our portfolio, marketing materials, and case studies.
Upon full payment, ownership of final approved deliverables (e.g., website files, branding assets) transfers to you.
BrightPeak retains ownership of all pre-existing materials, design concepts not chosen, working files, and intellectual property rights not expressly transferred.
We reserve the right to display completed work in our portfolio, marketing materials, and case studies.
8.Confidentiality
Both parties agree to keep all project-related information confidential, including business data, marketing strategies, intellectual property, and sensitive information. These obligations remain in effect after the project ends.
Both parties agree to keep all project-related information confidential, including business data, marketing strategies, intellectual property, and sensitive information. These obligations remain in effect after the project ends.
9.Limitation of Liability
BrightPeak will deliver services with reasonable skill and care. However:
We are not liable for indirect, incidental, or consequential losses, including lost revenue, profits, or opportunities.
We cannot guarantee specific outcomes (e.g., search engine rankings, traffic, or sales).
Our total liability is limited to the fees paid by you for the specific project in question.
BrightPeak will deliver services with reasonable skill and care. However:
We are not liable for indirect, incidental, or consequential losses, including lost revenue, profits, or opportunities.
We cannot guarantee specific outcomes (e.g., search engine rankings, traffic, or sales).
Our total liability is limited to the fees paid by you for the specific project in question.
10.Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales
11.Communication
We value clear, open communication. If you have any questions about these Terms, please contact us at: hello@brightpeak.agency
We value clear, open communication. If you have any questions about these Terms, please contact us at: hello@brightpeak.agency