Terms of Service
The terms that apply when purchasing or using services provided by Bold North Agency.
BR Digital Solutions Ltd trading as Bold North Agency | Terms of Service
Last updated: 13 October 2026
These Terms of Service set out the general arrangements for services supplied by BR Digital Solutions Ltd, trading as Bold North Agency. Our services are primarily supplied to business customers. Where we contract with an individual acting as a consumer, their statutory rights also apply.
These Terms form part of an agreement where they have been provided or clearly brought to your attention before the agreement is made and incorporated into the agreed order, proposal or service contract. We recommend that you keep a copy of the version supplied when you book a service.
Where a written proposal, quotation, order confirmation, statement of work or service agreement is provided, that document forms part of the agreement between you and Bold North Agency.
Where project-specific terms differ from these general Terms of Service, the expressly agreed project-specific terms will take priority for that engagement, subject to applicable law. Publishing new Terms does not automatically change an existing client agreement.
1. About Bold North Agency
Bold North Agency provides professional digital services to businesses across areas including commercial web infrastructure, website design and development, Webflow, Shopify and ecommerce, website audits, search and digital growth, SEO, GEO and AI search visibility, digital strategy, automation, CRM implementation, integrations, portals, dashboards, bespoke software and related consultancy.
Contact: hello@boldnorthagency.uk
2. Services
The exact scope of work will depend on the service purchased or the proposal agreed with you.
Where a written proposal, quotation, order confirmation, statement of work or service description is provided, that document forms part of the agreement between you and Bold North Agency.
We will provide our services with reasonable care and skill.
Work requested outside an agreed scope may require additional fees, a revised quotation or a separate project, which will be discussed and agreed before that additional work begins. Hosting or platform subscriptions do not, by themselves, include unlimited content changes, custom development or ongoing technical maintenance.
3. Website Growth Deep Dive
The Website Growth Deep Dive is a tailored professional review of your website and wider online presence.
Depending on the business and website being reviewed, this may include areas such as:
The exact checks used may vary depending on what is relevant to your business.
The Deep Dive includes an expert review, prioritised recommendations, an action plan and a 30-minute review call.
4. Pricing and Payment
Pricing and payment terms will be confirmed before work begins.
Onboarding and setup fee: For new services requiring a defined setup phase, our standard onboarding fee is £150, unless another amount is agreed in writing. Where applicable, the proposal will identify the setup work involved, which may include discovery, access coordination, configuration and technical preparation.
An onboarding fee will be charged only where it has been separately disclosed and accepted before work starts. If agreed, it is normally payable in advance and is separate from ongoing fees. We will not charge an additional onboarding fee for setup already covered by the agreed project price or for an existing service unless a new, separately priced setup is accepted.
Website projects may be paid in full before work begins or split into two payments, with 50% due before work begins and the remaining 50% due on completion.
Bespoke software, ecommerce, automation, integration and other custom digital projects may use different staged payment schedules depending on scope and complexity. Any such payment schedule will be confirmed in the relevant proposal or service agreement.
Ongoing services and retainers are billed according to the billing cycle stated in the accepted proposal, order confirmation or service agreement. Responsibilities for hosting, domain registration, third-party software subscriptions and renewals will also be identified where relevant.
The Website Growth Deep Dive is currently priced at £199 as a one-time payment.
Bold North Agency is not currently VAT registered, so VAT is not added to prices unless our VAT status changes and applicable documentation states otherwise.
Payment may be processed using a third-party payment provider such as Stripe or by another payment method agreed with Bold North Agency.
You are responsible for ensuring that the payment, billing and contact information you provide is accurate.
5. Service Availability
Bold North Agency primarily provides services to businesses in the United Kingdom.
Certain products or services, including the Website Growth Deep Dive, may be restricted to particular locations or customer types.
We may refuse or cancel an order where a service has been purchased by a customer outside the supported service area or where we cannot reasonably provide the service.
Where payment has been taken and a service cannot be provided, any applicable refund will be handled in accordance with our Refund & Cancellation Policy .
6. Starting Work
Work may begin once the required initial payment has been received and the information, materials or access reasonably required to provide the service have been supplied.
You agree to provide accurate and sufficient information about your business, website, systems and online presence where reasonably required.
Delays in providing requested information, access, approvals or materials may delay delivery.
7. Delivery and Project Timelines
Reports, recommendations and other digital deliverables will normally be provided electronically.
Website, software, ecommerce, automation and other implementation projects will be delivered according to the process and scope agreed for that engagement.
Any stated delivery date, launch date or turnaround time is an estimate unless specifically agreed otherwise in writing.
Bold North Agency is not responsible for delays caused by missing customer information, delayed approvals, third-party services or matters outside our reasonable control.
8. Review and Consultation Calls
Where a service includes a review or consultation call, you will be provided with a method to book or arrange the call.
If you cannot attend, you should reschedule using the booking system or instructions provided.
A missed review call does not automatically entitle you to a refund where the underlying service has already been completed.
9. £99 Deep Dive Project Credit
Where stated as part of the Website Growth Deep Dive offer, customers who proceed with an eligible larger Bold North Agency project within 30 days of purchasing the Deep Dive may receive £99 credit towards that project.
A project is considered booked once the relevant proposal has been accepted and any required initial payment has been received.
Project Credit Conditions
10. Refunds and Cancellations
Refunds and cancellations are handled in accordance with our separate Refund & Cancellation Policy .
Where bespoke work, research, strategy, analysis, design, development or other services have started or been completed, any payment due or refund will be assessed against the work delivered, the agreed cancellation terms and applicable law. We will not apply a blanket non-refundable charge where doing so would conflict with statutory rights.
Nothing in these Terms affects rights that cannot legally be excluded. Where an individual purchases as a consumer and distance-selling cancellation rights apply, we will respect those rights and seek any legally required consent before starting services during a cancellation period.
11. Customer Responsibilities
You agree to:
12. Recommendations and Results
Bold North Agency provides professional strategy, advice, implementation, analysis and recommendations based on the information available and the agreed scope of work.
We do not guarantee specific search rankings, traffic levels, lead volumes, revenue increases, conversion rates, advertising results, AI visibility or other commercial outcomes.
Search engines, AI platforms, advertising platforms, social networks and other third-party services may change their systems, algorithms, products and policies without notice.
Recommendations, forecasts and strategies are therefore professional guidance and not guarantees of a particular outcome.
13. Third-Party Services
Our services may reference, integrate with or depend on third-party platforms and providers such as Google, Stripe, Shopify, Webflow, CRM systems, hosting providers, advertising platforms, analytics services, social networks, APIs and software tools.
Third-party providers control their own prices, availability, policies and platform features. We are not responsible for changes or failures solely outside our reasonable control, but this does not exclude responsibility for any loss caused by our own breach of contract or failure to use reasonable care and skill.
Where a third-party service changes, is withdrawn or becomes incompatible, additional work may be needed to adapt an existing solution. We will discuss the scope and price of such work before undertaking any chargeable changes. The agreed proposal should identify whether the client or Bold North Agency pays for and administers each relevant subscription.
14. Intellectual Property
Each party retains the rights it already holds in its own pre-existing materials, content, branding, systems and know-how. Unless otherwise agreed in writing, Bold North Agency retains its rights in pre-existing templates, reusable frameworks, methods and tools, subject to any licences or other rights already granted to the client.
Ownership and permitted use of new project-specific designs, websites, custom code and other deliverables depend on the agreed proposal or service agreement, applicable copyright law and any relevant third-party licences. Payment for commissioned work does not, by itself, always transfer copyright, and a transfer of copyright may require a signed written assignment.
Subject to the agreed scope, applicable law and any third-party rights, clients may use paid-for deliverables for the business purposes for which they were commissioned. Any specific source-code rights, assignment, licence, maintenance access or restrictions on modification should be set out in the project agreement rather than assumed from these general Terms.
Neither party may use, resell or distribute the other party's protected materials beyond the permissions it holds. A platform account or hosting transfer does not, by itself, assign copyright or remove rights established in an existing agreement.
15. Confidentiality
Each party agrees to take reasonable steps to protect the other party's confidential business information and to use it only as necessary to carry out the agreed services or for another authorised purpose.
Confidential information will not be disclosed to unauthorised third parties, except where necessary to deliver the agreed service through authorised providers, where the owner has approved disclosure, or where disclosure is required by law. This does not apply to information already lawfully public or independently known.
16. Data Protection
Personal information is handled in accordance with our Privacy Policy .
Where we process personal data on a client's behalf as a processor, a separate data processing agreement or other suitable written terms may be required under UK GDPR Article 28. Such arrangements must set out the parties' responsibilities, including security, subprocessors and the return or deletion of personal data when services end. These general Terms are not intended to replace a required data processing agreement.
17. Limitation of Liability
We will provide agreed services with reasonable care and skill. Neither party is responsible for losses caused solely by events outside its reasonable control, but this does not remove responsibility for its own breach of contract or negligence where the law does not allow that responsibility to be excluded.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or limited. Customers retain all applicable statutory rights.
Any specific liability cap or exclusion for a business engagement must be expressly agreed in the relevant proposal or service agreement and will apply only so far as it is lawful and reasonable in the circumstances. These general Terms do not impose an automatic cap equal to the amount paid for a service.
18. Suspension or Refusal of Service
Bold North Agency may refuse, suspend or terminate a service where:
We will act reasonably and, where practical and appropriate, give notice and an opportunity to resolve an issue before suspending or ending a service. Any suspension or termination will respect the client's existing contractual rights, lawful access to its data and any mandatory legal obligations.
19. Ongoing Services and Retainers
Ongoing services may include SEO, digital marketing, website optimisation, automation, technical support, maintenance and other agreed growth activity.
The applicable scope, billing cycle, minimum term and cancellation notice period will be stated in the relevant proposal, order confirmation or service agreement.
Work requested outside the agreed recurring scope may be charged separately where this has been agreed with the customer.
20. Website Handover and Offboarding
If a client wishes to move a website from a Bold North Agency-managed platform or workspace into its own account, we will discuss the process, prerequisites, responsibilities, potential interruption to service and any chargeable work in advance. We will cooperate with a reasonable handover in line with the agreed contract, applicable law and platform rules.
Standard technical website transfer: Our usual fee for a straightforward, separately requested and accepted Webflow or comparable website transfer is £60 as a one-off charge. This covers reasonable administrative coordination, transfer assistance, billing handover and basic post-transfer checks within the agreed scope. It is not a cancellation or exit penalty and does not apply automatically when a client ends a service.
This fee applies only where the transfer work has been clearly quoted and agreed in advance and was not already included in the original project or maintenance agreement. Routine access to client-owned information, existing contractual handover obligations and any legally required return of personal data will not be made conditional on purchasing an additional transfer service.
More complex migrations, custom integrations, substantial technical reconfiguration, additional documentation or training may require a separate quotation. We will describe any additional work and obtain approval before charging for it. An accepted transfer fee is normally payable before the additional technical work starts, unless otherwise agreed.
We will take reasonable care when coordinating a transfer, including relevant account permissions, custom-domain connections and billing handover. Platform approval or propagation requirements may affect timing; uninterrupted service cannot be guaranteed where disruption is outside our reasonable control. We will not cancel a managed subscription prematurely where it would unnecessarily disrupt an agreed transfer.
When the transfer and change of billing have been confirmed, the client becomes responsible for the hosting and third-party subscriptions under its own account. Our existing recurring fees will be adjusted or ended according to the relevant agreement and any services still being provided. Any further maintenance, technical support, updates or development must be included in an existing agreement or separately agreed in advance.
21. Changes to These Terms
We may publish updated Terms for future engagements. The date of each version will be shown on this page, and new or renewed services will use the terms supplied and accepted for that engagement.
Existing agreements are not automatically amended by a website update. Any material change to the terms of an existing service will be communicated and made only in accordance with the existing contract and applicable law, or by mutual agreement.
22. Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute will be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.